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Traviatour - Privacy Policy
General information
The Traviatour team welcomes you. Our commitment is to provide our users with a high-quality experience. However, before using our services, it is of vital importance that you read and carefully understand the following Terms and Conditions of Service.
Acceptance of the Terms and Conditions
By using the services offered by www.traviatourprague.com (hereinafter "the Website"), you accept and acknowledge that you are aware of and agree to the following Terms and Conditions of Service. These terms and conditions establish the policies that govern the use of the Website and any reservation or purchase of tourist services made through it.
About the company
We are a tourism agency founded in 2020, with fiscal headquarters in Prague, Czech Republic. We operate through our online platform www.traviatourprague.com, available in English and Spanish, through which we distribute and promote a wide range of tourist services offered by our local partners in various international destinations.
Company data:
Name: Traviatour s.r.o.
Czech Fiscal Identification Number (DIČO): CZ08962693
Fiscal Address: Kurzova 2222/16, Stodůlky (Praha 13), 155 00 Praha
Contact email: reservas@traviatour.com
www.traviatourprague.com is an online platforms that offers booking and promotion services for transfers, concerts, cultural events, gastronomic experiences, free tours, private tours and excursions, guided tours and excursions, access to museums and tourist sites, car, boat, and tourist bus rides, ecotourism activities, tourist circuits, and other activities offered by our local partners in various international destinations.
Privacy
At Traviatour, we are committed to the privacy of our users. Therefore, we collect, process, and store personal data in accordance with applicable data protection laws and regulations. You can find more information about how we handle your personal data in our Privacy Policy.
Reservations and Purchases
By making a reservation or purchase through the Website, you agree that you are legally authorized to enter into binding contracts and assume responsibility for providing accurate and complete information in the reservation process. All reservations and purchases are subject to availability and confirmation by our local partners. We strive to provide you with accurate and up-to-date information about our products and services, but we do not always guarantee the accuracy of this information. By making a reservation through www.traviatourprague.com you agree that the responsibility for verifying relevant information and organizing your trip rests with you.
Prices and Payments
The prices displayed on the Websites are in the specified currency and are subject to change without notice. The prices in effect at the time of booking or purchase will be used. Taxes, fees, and additional charges may apply and will be indicated in the booking process. Payment will be made in the specified currency during the reservation process and may be subject to currency exchange fees and bank commissions.
Regarding to the payment methods, our websites employ various online payment gateways to receive payments from our customers using debit and credit cards, through the payment processors to which we are affiliated (PayPal, Apple Pay, Google Pay, Revolut, Visa, and Mastercard), and we are proud to be one of the pioneering companies in the global market in accepting payments with cryptocurrencies. The payment gateways utilized by our platform ensure the security of transactions
Modifications, Cancellations, and Refunds
Modification, cancellation, and refund policies are subject to the policies of the tourist service providers and vary depending on the service and local provider. We recommend that you carefully review the modification, cancellation, and refund policies of the providers before making a reservation. Traviatour is not responsible for refunds for cancellations outside the time indicated in the reservation or modifications made by local providers through the Website.
Specific conditions regarding to transfer reservations
These are the specific booking conditions for transfers offered through Traviatour's websites, with the aim of providing a quality service and ensuring a satisfactory experience for our clients:
Coverage area: Transfer prices offered through Traviatour's websites apply exclusively to the urban area of each city, including the airport, train or bus stations, hotels, and apartments.
Quotes for suburban areas and other cities: For transfers to suburban areas or other cities, a quote must be requested in the corresponding section, as these services may have an additional cost.
Changes in destination address: In case the user needs to change the destination address, the change must be informed with prior notice so that the operator can reevaluate the fare. Otherwise, the local service provider reserves the right to charge an additional cost in cash or refuse to perform the service.
Waiting times: For transfers from the hotel to the airport, it is recommended that the user be ready and waiting at the hotel reception at least 15 minutes in advance. For transfers from the airport to the hotel, the driver will be waiting in the airport arrival area with a sign with the client's name.
Flight delays and immigration procedures: The local provider will consider possible flight delays and immigration procedures, but it is requested that, once these procedures are completed, the user goes directly to the departure gate before performing any other activity.
Driver waiting time: The driver will wait outside the airport for a maximum of 45 minutes. If the client is not present within this period, the driver will leave, and the service will be canceled. It is requested that the estimated time to be ready for transportation to the hotel be calculated.
Driver skills: Drivers have English language skills, liability insurance, driver's license, and regulatory permits to operate in the promoted destinations. Additionally, they are autonomous and comply with the payment of their tax responsibilities.
Prohibition of food and beverage consumption: The consumption of food or beverages inside the vehicles used for transfers is not allowed.
Specific conditions regarding to the reservation of Free tours.
The Free Tour is a pay-what-you-wish tour in which the user values the service received by a tourism professional based on their level of satisfaction, IT IS NOT A FREE OF CHARGE TOUR.
The Free Tour is the source of employment and income for our local providers, their guides, and their families, who do not receive any salary from Traviatour s.r.o, nor do they receive any government economic support.
Our local providers have the permits required by law for their operation. Likewise, the guides are self-employed, up to date with the payment of all their tax responsibilities and have the professional license to practice the tour guide profession in the destinations we promote through our website www.traviatourprague.com.
The guide pays Traviatour s.r.o a fixed payment for each client we provide them. For this reason, we suggest that the economic contribution that users wish to give for the professional service received from the guide be made based on an individual basis, where the user sets the price for the service received based on their level of satisfaction. Some prefer to contribute 7€, others 10€, 20€, or more.
Anyone can book a Free Tour for themselves, for another person, their family or group through the websites, as long as it does not exceed the maximum number of people allowed per group. Our policies do not accept bookings for more than 6 people, from the 7th person onwards, a price of 9€ per person will be charged. If the user has multiple bookings that together exceed 6 people, the local provider reserves the right to demand a payment of 9€ per person before starting the tour, or to deny admission to the tour.
In case the user has made an advance payment of 9€ per member of a group of more than 6 people at the meeting point, the local provider will not guarantee that all members will participate in the activity with the same guide or that it will be an exclusive tour for them. If the user prefers a private tour, they will have to book it in advance through our website www.traviatourprague.com. With the advance payment, Traviatour guarantees the local provider a fair compensation that dignifies the work of their professionals.
It is recommended to arrive 15 minutes in advance at the meeting point indicated in the tour description and to modify or cancel the reservation if the user is sure they will not be able to attend the activity or has made any flight changes. Otherwise, the guide will be waiting for them at the agreed place.
A minimum of 6 people is required to carry out the tour. If the user is sure they will not be able to attend the activity, we kindly ask them to notify the local provider; otherwise, the guide will be waiting at the meeting point. The local provider reserves the right to cancel the tour with prior notice to the user in case there is a situation that could prevent its realization.
Admission Rights to Tours
Admission rights to tours, events, and other activities offered on the website www.traviatourprague.com are subject to certain terms and conditions detailed below:
Admission Discretion: The local operator reserves the right to admit or reject the participation of an individual or group in any of its activities at its discretion, without the need to provide justification.
Compliance with Rules and Regulations: Participants must comply with all rules and regulations established by our company or our local operator, as well as local, state, and federal laws that apply during the tour. Failure to comply with these rules may result in denial of admission or expulsion from the tour.
Safety and Health: The safety and well-being of participants are of utmost importance. Therefore, the local operator reserves the right to refuse admission to anyone who poses a risk to their own safety or the safety of other participants. This includes, but is not limited to, individuals showing signs of drunkenness, intoxication, aggressive behavior, or who do not meet the health requirements established for the tour.
Age and Physical Capacity: Some tours may have age restrictions or physical capacity requirements. Minors without legal guardians are not accepted under any circumstances for beer tours, nor are minors accepted under any circumstances for party tours or tours designed exclusively for adults (18 years and older) through the websites. The local operator reserves the right to request identification documents from users to verify their age (passport, driver's license, student ID, or national identification document). Traviatour is not responsible for damages or actions committed by other users attending party tours or beer tours, or by actions of third parties encountered in the bars visited. Similarly, the local operator reserves the right to deny admission to individuals who do not meet these requirements. It is the participant's responsibility to ensure compliance with age and physical capacity requirements before booking a tour.
Changes and Cancellations: The local partner reserves the right to make changes to itineraries, schedules, or cancel tours at any time for operational or safety reasons, or any other justified reason. In case of cancellation by the local operator, users will be offered rescheduling or refund options according to our cancellation policy.
Participant's Responsibility: Participants are responsible for their own behavior during the tour, as well as for their safety and personal belongings. The local operator reserves the right to deny admission or expel anyone who fails to comply with established rules, poses a risk to their own safety or the safety of other participants, or causes damage to property.
These are some of the admission rights that apply to tours, and we reserve the right to modify or update them at any time at our discretion and without prior notice. It is the participant's responsibility to review and comply with these terms and conditions before participating in our tours.
Liability and Disclaimer of Liability
Traviatour acts as an intermediary between users of the website and local providers of tourist services. We do not assume any responsibility for the quality, safety, compliance, any damages, losses, or inconveniences that may arise as a result of the use of our services, including but not limited to issues that may arise with tourist service providers, errors in the information provided, cancellations or changes in bookings, among others. Users use the website and the services offered at their own risk and responsibility.
Intellectual Property Rights
The content and design of the website www.traviatourprague.com, including but not limited to logos, trademarks, texts, images, videos, software, and other elements, are protected by intellectual property laws and are the exclusive property of Traviatour s.r.o., or third parties with licenses. The use of the website, mention, copying, reproduction, modification, partial or total distribution, or any other unauthorized use of such content without the prior written consent of Traviatour or the respective rights holders is strictly prohibited.
Modifications and Termination
Traviatour reserves the right to modify, update, or terminate the services offered on its platform at any time and without prior notice. Likewise, we reserve the right to modify these terms and conditions at any time. Any modifications will be effective upon their publication on our website. It is the responsibility of the user to regularly review these terms and conditions to be aware of any changes.
Jurisdiction and Applicable Law
These terms and conditions are governed by the laws of the Czech Republic. Any dispute or controversy arising in connection with these general terms and conditions or the use of our website and services will be subject to the exclusive jurisdiction of the courts of the Czech Republic.
In compliance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, Traviatour would like to inform you that, in case of dispute, Users residing in the European Union have the option to use the "Online Dispute Resolution Platform" developed by the European Commission, in order to attempt to resolve any disputes related to the provision of services by Traviatour out of court.
To access the "Online Dispute Resolution Platform", you can do so through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
Furthermore, Traviatour would like to inform you that a Complaint Form is available to the User, through which they can submit any complaint or claim related to the services provided by Traviatour.